What information do we collect?
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter or other offerings, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
TERMS OF SALE
All digital products, services, gift cards, online programs, workshops and event tickets are final sale. Please carefully read all of the information available and contact us at info(at)radicalhealth.ca if you have any questions.
For all other products, please see our Returns, Refunds and Exchanges policy. Natural Beauty Products return or exchange requests will be evaluated on a case-by-case basis.
a) Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your credit card for the purchase. If your item(s) are available, your order will be processed for immediate shipment (within 5 business days). If you’re item is on backorder (as stated during purchase), we will process your order as soon as the item(s) are stocked.
b) Order Shipment
We will send you tracking information once your order is processed to the e-mail address your provide when checking out. If you do not receive tracking information from us within seven business days of your order feel free to follow up with us at info(at)radicalhealth.ca
2) RETURNS, REFUNDS AND EXCHANGES POLICY
Digital products, services, gift cards, online programs, workshops, event tickets and supplements.